After over two years of serving the public, Boulder County Public Health (BCPH) has announced that it has shut down its COVID-19 call center.
BCPH says that the reason for the closure was due to federal funding — which opened back in fall 2020 — ending as of July 31. The funding’s stoppage coincided with the end of the national public health emergency concerning the COVID pandemic.
During its time, the center fielded more than 4,000 calls from Boulder County residents, regarding such subjects as testing, vaccine questions and vaccine appointment assistance, among others.
“For most of the COVID-19 pandemic, the BCPH call center was able to provide critical information to residents regarding a variety of topics, including those related to vaccines, testing, and treatment,” said Fabiola Hernandez, a BCPH Bilingual Support Specialist.
“BCPH will remain vigilant in addressing community health concerns moving forward but the demand no longer requires a dedicated call center.”
Amidst the call center closure, BCPH reminds residents to take the necessary precautionary steps to stay safe from COVID, including staying up-to-date on vaccines and boosters; having a plan for testing; increasing airflow and ventilation; washing hands frequently; isolating when feeling sick; wearing a medical-grade mask; as well as talking to a healthcare provider if you are immunocompromised or at high risk for severe disease.
The Boulder County website also offers a number of resources online, including vaccine providers, testing, COVID-19 precautions, isolation and quarantine guidance and therapeutic treatments for COVID-19.
