The Boulder Police Department (BPD) launched a new community feedback dashboard this month, which currently displays the results of 2,500 community surveys that the department received from the community last year. The department has sent out 10,000 surveys in total. The community feedback dashboard is listed alongside other public safety and crime-related dashboards that the department unveiled in March.
The survey data presented on the new community feedback dashboard states that 79 percent of respondents (2,047 respondents total) were very satisfied with the service they received when the BPD responded to a call. Seven percent were very dissatisfied, while three percent were dissatisfied and five percent responded “neutral” in terms of their overall satisfaction with the department’s response.
The survey free-text responses are also available to read and can be sorted by crime type or by overall satisfaction level. Several of the “very dissatisfied” community members said that the department was slow to respond or never followed up regarding their inquiry. The majority of the “very satisfied” responses say the responding officers were very “professional” and “kind” while some said the officers were “empathetic.”
The Boulder City Council approved a set of goals for the department labeled “Reimagine Policing” in 2023, and this community dashboard was one of those stated goals. The department regularly sends text message surveys to people who call the department for assistance or services. Officers and supervisors receive and review feedback on a weekly basis.
The Boulder County Sheriff’s Office recently launched a new reporting system for non-emergencies and told the Longmont Leader that the estimated time a deputy spends on each non-emergency report is 95 minutes, meaning the new system will save approximately 2,176 deputy hours per year.
